Patient Services Representative - Communications Operator
At St. Thomas Community Health Center our mission is to provide culturally competent
healthcare of the highest quality, regardless of the patient’s ability to pay. We foster relevant
research and educational activities directed toward achieving health initiatives that reduce
health disparities in our community. Central to our mission is to acknowledging the role of
institutional racism as causative of these disparities. As such, our work is directed toward
becoming an antiracist institution.
Job Summary
A patient services representative is responsible for handling incoming calls from patients, providing assistance, and resolving inquiries or concerns. Overall, a patient services representative plays a vital role in providing excellent customer service, addressing patient inquiries, and ensuring patient satisfaction over the phone. They contribute to the efficient operation of the call center and help maintain positive relationships between patients and the healthcare facility.
Responsibilities
- Answering calls: Handling a high volume of incoming calls from patients
- Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner.
- Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers.
- Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken.
- Providing exceptional customer service: Ensuring a positive and professional experience for patients.
- Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication.
- Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies.
Qualifications
Required:
- At least 2 years of college
- Good written/verbal communication skills
- Problem-solving skills
- Experience using Microsoft Office, internet and email.
- 2 years of administrative experience
- Bilingual - Spanish
Preferred:
- 3 years of administrative experience
- Bachelor's Degree
St Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees. Just a few of the great benefits we provide at St Thomas Community Health Center are:
- Medical
- Dental
- Vision
- Life Insurance
- Accidental Death & Dismemberment
- Short-Term Disability
- Long-Term Disability
This is a remote position.
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
St. Thomas Community Health Center is committed to equal employment opportunity as a sound business practice. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law.
