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Communications Bilingual Operator Patient Services - Full-Time Remote Fully Remote - US

Communications Bilingual Operator Patient Services - Full-Time Remote

Full Time • Fully Remote - US
Patient Services Representative - Communications Operator

At St. Thomas Community Health Center our mission is to provide culturally competent
healthcare of the highest quality, regardless of the patient’s ability to pay. We foster relevant
research and educational activities directed toward achieving health initiatives that reduce
health disparities in our community. Central to our mission is to acknowledging the role of
institutional racism as causative of these disparities. As such, our work is directed toward
becoming an antiracist institution.

Job Summary

A patient services representative is responsible for handling incoming calls from patients, providing assistance, and resolving inquiries or concerns. Overall, a patient services representative plays a vital role in providing excellent customer service, addressing patient inquiries, and ensuring patient satisfaction over the phone. They contribute to the efficient operation of the call center and help maintain positive relationships between patients and the healthcare facility.

Responsibilities

  • Answering calls: Handling a high volume of incoming calls from patients
  • Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner.
  • Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers.
  • Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken.
  • Providing exceptional customer service: Ensuring a positive and professional experience for patients.
  • Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication.
  • Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies.
Qualifications

Required:

  • At least 2 years of college
  • Good written/verbal communication skills
  • Problem-solving skills
  • Experience using Microsoft Office, internet and email. 
  • 2 years of administrative experience
  • Bilingual - Spanish  
Preferred:

  • 3 years of administrative experience
  • Bachelor's Degree
St Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees. Just a few of the great benefits we provide at St Thomas Community Health Center are:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Accidental Death & Dismemberment
  • Short-Term Disability
  • Long-Term Disability

This is a remote position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Benefits of St. Thomas Community Health Center

St. Thomas Community Health Center Has Perks!

We offer competitive salary and an excellent benefits package that includes: Medical, Dental, Life and Accidental Death Insurance; Paid Time Off, Holidays, 401(k) with a company match.