IT Support Technician

Job Summary:
As an IT Support Technician, you will provide technical support for PCs, laptops, printers, network issues, software updates, and end-user support for all IT services. The ideal candidate should be able to troubleshoot problems and resolve technical issues in a timely and efficient manner.

Responsibilities:

Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other devices.
Perform software updates and PC imaging.
Troubleshoot and resolve network issues.
Troubleshoot issues with electronic health record systems.
Utilize and maintain a ticketing system to track and document support calls.
Offer end-user support for all IT services.
Provide training and guidance to end-users on IT-related topics.
Tracking/detailing hardware inventory.

Qualifications:

Previous experience in a technical support role.
Knowledge of computer hardware, operating systems, and common software applications.
Experience with Electronic Health Record systems. (Preferred)
Excellent communication skills and interpersonal skills to build rapport to effectively interact with end users.
Professional demeanor.
Ability to work both independently and collaboratively in a team-oriented environment.
Demonstrated ability to multitask and prioritize tasks effectively.
Strong organizational skills and attention to detail.

Job Type: Full-time, On-site

About St. Thomas:

Saint Thomas Community Health Center is a Federally Qualified Health Center dedicated to providing the highest quality healthcare to any patient regardless of insurance status or ability to pay. St. Thomas Community Health Center fosters relevant research and educational activities directed toward achieving health initiatives that reduce health disparities in our community. We offer competitive pay and an excellent benefits package that includes: Medical, Dental, Life and Accidental Death Insurance; Paid Time Off, Holidays, and 401(k) with a company match.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

St. Thomas Community Health Center is committed to equal employment opportunity as a sound business practice. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law.

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St. Thomas Community Health Center Has Perks!

We offer competitive salary and an excellent benefits package that includes: Medical, Dental, Life and Accidental Death Insurance; Paid Time Off, Holidays, 401(k) with a company match.